At zb22, we believe that gaming should always be entertaining, never harmful. We are committed to providing every player in Pakistan — from Karachi to Islamabad — with the tools, information, and support needed to keep their gaming experience safe, controlled, and enjoyable.
Responsible gaming is not an afterthought at zb22 — it is built into every part of how we operate, from the moment you register to every session you play.
Every zb22 account requires CNIC or passport verification before any deposits, withdrawals, or real-money gaming. Our KYC process is designed to ensure no player under 21 can access the platform — full stop.
Set daily, weekly, or monthly PKR deposit limits directly from your account dashboard. Once set, limits can only be increased after a mandatory 7-day cooling-off period — protecting you from impulsive decisions during a losing streak.
zb22 lets you set session time alerts that notify you when you have been playing for a set period. Regular reminders help you stay aware of time spent on the platform and make informed decisions about continuing or stopping your session.
Need a short break from gaming? Activate a cooling-off period of 24 hours, 7 days, or 30 days from your account settings. During this time, your account is suspended and you cannot log in, deposit, or place bets — giving you the space to reset.
For players who feel they need a longer break, zb22 offers self-exclusion periods of 6 months, 1 year, or permanent closure. Self-exclusion is enforced immediately and cannot be reversed during the chosen period, no matter the request.
Set a maximum loss limit per session, per day, or per week in PKR. When you reach your limit, zb22 will automatically suspend further wagering for the period — even if your balance still has funds available to bet.
Problem gambling can affect anyone — whether you are betting on PSL cricket in Lahore or playing slots in Karachi. Recognising the early warning signs is the first step towards getting help.
Betting more money in an attempt to win back what you have already lost — often leading to larger and more frequent losses than originally planned.
Feeling the need to conceal how much time or money you spend on gaming from family members, friends, or colleagues in your daily life.
Taking loans, selling belongings, or using household money — including funds for rent, groceries, or children's school fees — to fund your gaming activity.
Repeatedly attempting to cut down or stop your gaming activity but finding yourself unable to do so, even when you genuinely want to quit.
Gaming is taking priority over work, family, education, or social obligations — missing deadlines, appointments, or important events because of time spent betting.
Your emotional state — happiness, anxiety, irritability — is heavily dictated by whether you are winning or losing, making it hard to enjoy other areas of life.
Important: If you recognise two or more of these signs in yourself or someone you know, please reach out to our support team via live chat or email at [email protected]. You can also use the self-exclusion tool below. There is no shame in asking for help — taking control is a sign of strength.
All responsible gaming tools are available directly from your zb22 account dashboard — no need to contact support for most settings. Control is always in your hands.
Set the maximum PKR amount you can deposit per day, week, or month. Reductions take effect immediately. Increases require a 7-day waiting period.
Cap the total amount you can wager per day, week, or month in PKR across all zb22 games — including cricket betting, slots, and live casino.
Define the maximum net loss permitted per session or per calendar period. Once reached, further wagering is paused automatically until the period resets.
Set a maximum session duration. When the time is up, zb22 will display a reality-check notification prompting you to review your activity and decide whether to continue.
Take a scheduled break of 24 hours, 7 days, or 30 days. Your account is fully suspended and cannot be reactivated until the selected period expires.
Request full self-exclusion for 6 months, 1 year, 2 years, or permanently. Exclusions are irreversible for the chosen period. Apply below or via live chat.
Requesting self-exclusion is straightforward and takes effect within minutes. Follow these steps or submit the request form on this page and our team will process it immediately.
Access your account at zb22.bet using your registered mobile number and password. Navigate to the "Responsible Gaming" section under Account Settings.
Choose "Self-Exclusion" from the responsible gaming tools menu. Select your preferred exclusion period: 6 months, 1 year, 2 years, or permanent closure.
For your security, you will be asked to re-enter your account password and confirm via OTP sent to your registered Pakistani mobile number (JazzCash, EasyPaisa, or standard SIM).
Your account is suspended the moment you confirm. You will receive a confirmation email. Any pending withdrawals of your deposited PKR balance will be processed to your verified payment method within 3 business days.
If you are unable to log in or need immediate help, contact our responsible gaming team 24/7 via live chat or email at [email protected]. We will process the exclusion on your behalf without delay.
Note: During a self-exclusion period, zb22 will also suppress all marketing and promotional communications to your registered email and mobile number. If you receive any promotional contact during exclusion, please notify us immediately.
Submit this form and our responsible gaming team will process your request within 30 minutes, 24 hours a day.
By submitting this form you confirm your request is genuine. Exclusions are processed within 30 minutes and cannot be reversed during the selected period.
At zb22, responsible gaming is not just a regulatory checkbox — it is a core part of how we operate our platform for players across Pakistan. We believe that every player deserves to enjoy cricket betting, slots, live casino, and instant win games in an environment that is safe, transparent, and fair. This means giving you genuine control over your own experience, providing honest information about the risks of gambling, and stepping in proactively when we detect patterns that suggest a player may be experiencing difficulties.
Our responsible gaming programme is aligned with the standards set by our international gaming licence and draws on internationally recognised frameworks for player protection. We review and update our responsible gaming tools and policies on a regular basis to ensure they remain effective and relevant for our Pakistani player base.
zb22 operates under an international gaming licence that imposes strict responsible gaming obligations on the platform. Our licence conditions require us to maintain robust age verification processes, provide effective self-exclusion tools, monitor player activity for signs of problem gambling, and train our customer support staff to handle responsible gaming requests sensitively and promptly.
As part of our licence obligations, zb22 is required to maintain records of all responsible gaming interactions, including self-exclusion requests, limit-setting activity, and any proactive interventions made by our team. These records are available for inspection by our licensing authority at any time.
For further information about internationally recognised responsible gaming standards, we encourage players to review the resources published by organisations such as GamCare (gamcare.org.uk) and the Responsible Gambling Council (responsiblegambling.org). While these are external organisations, their self-help materials are freely available and highly relevant for Pakistani players experiencing difficulties.
zb22 takes particular care to protect players who may be vulnerable — whether due to age, financial stress, mental health challenges, or other personal circumstances. Our player monitoring systems automatically flag accounts that display indicators of problem gambling behaviour, such as rapidly increasing deposit frequency, attempts to circumvent deposit limits, or extended unbroken session durations.
When these indicators are detected, our trained responsible gaming team will proactively reach out to the player via their registered contact method and offer support, information about available tools, and — where appropriate — suggest or facilitate a cooling-off period or self-exclusion. We will never make promotional offers to players who are actively going through a responsible gaming review.
We also recognise that financial stress is a reality for many families across Pakistan. Gaming should never be viewed as a solution to financial difficulty. If you are experiencing financial hardship, we strongly encourage you to seek advice from financial support services before continuing to play.
Problem gambling does not only affect the individual — it impacts families in Lahore, Faisalabad, Rawalpindi, and cities across Pakistan. If you are concerned that a family member or close friend is experiencing gambling-related difficulties, you can contact our support team directly. While zb22 cannot share account details with third parties for privacy reasons, our team can provide guidance on how to access help, what warning signs to watch for, and how to approach a conversation with your loved one about responsible gaming.
We also strongly recommend the use of parental control tools and mobile screen time management features available on Android and iOS devices to prevent minors from accessing the zb22 platform or any other online gaming service.
All phone numbers and email addresses listed are for informational purposes and are displayed as plain text only.
zb22 is strictly for adults aged 21 and above. Gambling can be addictive — please play responsibly and within your financial means. Gambling involves risk and is intended for entertainment only.
Whether you are a cricket betting fan following the PSL or a slots player in Karachi, zb22 has the tools you need to keep your gaming fun and under control. Log in now to review your responsible gaming settings.
21+ only · PKR Wallet · Tools Available 24/7 · International Licence